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Questions? We are here for you.

Why register?
At RouteYou, a certain level of use is free for everyone, even without registering. However, if you want access to all the free features – such as saving routes, registering activities, using comments, getting the newsletter and so on – we recommend registering for a RouteYou Free account. It won't cost you anything!

How does the free trial work?
By default, you get a free 30-day trial period when you first sign up to a RouteYou package. When the trial period ends, we don't automatically start charging you – we don't ask for your credit card details or other bank information upfront. Moreover, after the trial period, you can continue to use your account as a RouteYou free account with all of your created content and without losing any data. You can also delete your account and associated data at any time.

What subscription packages does RouteYou offer and what benefits do they include?
RouteYou has different subscription packages aimed at different types of users. Each package comes with its own specific functionality and features. For an overview, click here.

How long is my subscription valid?
It depends on which package you've chosen. For example, with a Plus account, you can choose monthly or annual payments. You can also choose whether or not to renew your subscription automatically.

Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your subscription benefits will remain active during the period you've already paid for but we won't take any further payments.

Can I delete my account?
Yes, you can always choose to completely delete your account and all associated data.

What payment methods are available?
RouteYou supports all common payment methods: bank cards, credit cards, iDEAL, SOFORT banking and others. If you don't opt for automatic renewal, you can also pay via PayPal or bank transfer.

Can I get an invoice?
Yes, this is an option you can tick during the payment process.

Can I use my subscription on multiple devices?
Yes, your RouteYou data is synchronized at all times regardless of which device you are using. The only condition is that you are logged in to your account.